Frequently Asked Questions
Do I need to have an account to order?
No, you can also place an order as a guest. However, creating an account gives you access to quicker checkout, order history, status updates, future promotions, and discounts.
What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, Discover and American Express, as well as supported express payment options such as PayPal.
How secure is my online order?
Your payment information is protected through secure SSL encryption. Payment details are securely transmitted to the payment provider for authorization and are not stored directly on our servers.
Are there any exchange rates?
If your payment method uses a different currency, your card issuer or payment provider may convert the transaction using their applicable exchange rate at the time of processing.
How do I set my shipping address?
Enter your complete delivery information during checkout. Make sure all details are accurate, including your street address, postal code, city, country, and contact information.
Can I change my shipping address after placing an order?
If you need to update your address, contact us as quickly as possible. Once an order has already been processed or shipped, we may no longer be able to change the delivery address.
How long does shipping take and how can I track my package?
Delivery time depends on the shipping option selected at checkout. Once your order has shipped, you will receive tracking information by email so you can follow your package.
Is this backpack a good choice for children?
Absolutely! This backpack is a great choice for children who travel and need to bring their laptop along for remote learning.
Are the straps comfortable for long days?
The breathable padded straps and ergonomic back panel spread the weight evenly, so even when the bag is full it stays comfortable through airports, long walks and full days out.
Is it suitable as airplane carry on?
Yes. It's designed to meet standard carry on dimensions and slides easily under the seat or into the overhead bin, so you can skip checked baggage and keep everything with you.
How much can the backpack hold?
It comfortably fits a 17" laptop, clothes for a weekend trip, and all your daily essentials. When you need more room, the expandable design gives you extra space for longer journeys or that one more thing you always pack.
Is the backpack water resistant?
The premium water resistant fabric protects your belongings from light rain and splashes. For heavy downpours we recommend covering the main zippers, but for everyday use and travel your essentials stay dry.